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ROSITA INDIA FAUCET, SANITARYWARE AND BATHING PRODUCTS LIMITED WARRANTY

Rosita india’s, Faucets Products (Valve, Lavatory Faucet, Bath and Shower etc) and Bathing Products used in normal residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in the warranty coverage chart as detailed below, commencing from date of sale of Rosita’s faucet Sanitaryware and Bathing Products to the original purchase (“warranty period”)

Warranty Chart Faucets

Products	Residential Use	Non-Residential Commercial Use
	CP Finish	CP Finish
Rosita Faucets	10 Years	5 Years
Rosita Health Faucets	3 Years	1 Year
Sensors, Electronic Circuits, Electrical Assembly, Motor and Pump Faucets	1 Year	6 Months
In-Wall Tank Warranty of Spare Parts * of In-Wall Tank – 2 Years	10 Years	5 Years
Fitting Fitting comprise of spares/accessories of Faucets, Sanitaryware and Bathing Products and include such as Fill Valve Assembly, Flush Valve Assembly, Jets, Dial; Trim, Washer	2 Years	1 Year

During the warranty period if (in the opinion of Rosita India) the defect is due to defects in the material or workmanship, Rosita India or it’s Authorized Service Franchise/Representative will, at its sole option, repair or replace free of cost, any defective component or part of the Faucet, o Sanitaryware and Bathing Products, subject to the terms and conditions below Rosita India or it’s Authorized Service Franchise solely can service/repair the Product. This warranty is only effective if proof of purchase ( original sales receipt ) is provided with all warranty claims and requests.

1. This warranty does not include payment of or responsibility for any excise duty, central taxes, state taxes and octroi or other local taxes assessed to the parts supplied, replacement unit or repaired during the warranty period.

2. This warranty is not valid and ineffective if the product is not installed according to the instruction manual, the Product is found tampered/misused, and any warranty norms are violated. The customer is unable to produce a copy of the invoice at the time of the service visit, the breakdown is not arising out of a manufacturing defect, but due to external reasons such as: water impurities, masonry, electrical, plumbing error, water hardness beyond permissible limits, inadequate or excessive water pressure, non-usage of products for more than 6 months, usage of cleaners, ammonia, bleach, acid, wax, alcohol, solvent or any other non-recommended items on product, or improper care and cleaning of the product.

3. Rosita India is not responsible for labour charges, installation or other incidental or consequential costs. Rosita India is not responsible or liable for any special or consequential damages due to the defective product or due to the defects of any component or part thereof. In no event shall the liability of Rosita India exceed the purchase price of the product.

4. Internal and external cleaning of the product, such as in-wall tank, drain and drain plugs, aerators, shower nozzles, and faucet finishes are not covered under Rosita Limited Warranty.

5. If the product is installed beyond the municipal limits of Rosita India’s branch office/Authorized Service Franchise locations, any and all costs and expenses incurred for repair/service of the product in respect to a) to and from the travel of service personnel and b) transportation of the product and/or spare parts and/or components from the location of Rosita India’s branch office or Authorized service Franchise to customer’s location and back shall be borne wholly and solely by the customer at the prevailing rates, and Rosita India shall not be liable for any damage caused to the product in transit or delivery for repair.

6. Warranty period will start from the date of invoice and shall automatically terminate upon the expiry of the warranty period even if the product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever.

7. In the event of any repairs/replacement of any parts of the product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/replacement of parts including the transit of the product or its parts or any period during which the product has not been used whether under the warranty or otherwise shall not be excluded from the warranty period and so an extension of the warranty period will be granted.

8. In the event of non-availability of components or parts due to any reason whatsoever, neither Rosita India nor its Authorized Service FRanchise nor the Dealer will be responsible nor liable for any delay that may be caused to service/repair of the product. If the same model or colour is not available for replacement, Rosita India nor its Authorized Service Franchise will replace the defective product with an equivalent model or colour.

9. Rosita India may at its discretion, retain any part or component replaced during the warranty period.

10. For Faucets, Sanitaryware and Bathing products sold in India, only this warranty document is applicable. Any reference to any other warranty document will not be considered. This is Rosita India’s exclusive written warranty. This decision of Rosita India regarding the warranty is final and binding. All disputes are subject to the exclusive jurisdiction of the courts of Gurgaon only.

Notice: Failure to comply with these cleaning instructions may void Rosita’s warranty obligations.

For any further assistance please contact us:

Rosita Toll-Free: +91 8282824271 (Mon-Sat 11:00 am to 06:00 pm)